1. About This Policy
Estatewise operates from 134 Sukhumvit Soi 24, Khlong Tan, Khlong Toei, Bangkok 10110, Thailand. This privacy policy describes how personal information submitted through our website at estatewise.pro or provided directly to our team is received, stored, and used.
We are committed to handling your information with care and transparency. We collect only what is necessary for the purpose stated and do not share it with third parties for their own commercial use.
2. Information We Collect
Contact Enquiries
When you submit an enquiry through our contact form, we collect your name, email address, and any information you choose to include in your message. This information is used solely to respond to your enquiry and, where relevant, to send you details about the service you asked about.
Service Enrolment
When you enrol in a course, workshop, or membership, we collect the information required to administer the service — including your name, contact details, and billing information. Billing data is processed through our payment provider and is not stored on our servers beyond what is required for transaction records.
Website Usage Data
Our website may collect standard server log data including IP address, browser type, pages visited, and the date and time of each visit. This data is used for operational maintenance and is not linked to individual identities for marketing purposes.
Cookies
We use cookies to support basic site functionality and to understand how visitors use our website. You can manage cookie preferences through your browser settings or via our Cookie Policy.
3. How We Use Your Information
We use personal information for the following purposes:
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To respond to enquiries and provide information about our educational services.
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To administer enrolments, deliver course materials, and coordinate workshop attendance.
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To send membership materials, reading mailings, and session invitations to Annual Estate Concepts Reading Members.
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To maintain records as required by applicable Thai law and for our own administrative purposes.
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To improve our website and service delivery, based on aggregated and anonymised usage data.
We do not sell, rent, or trade your personal information to third parties.
4. Legal Basis for Processing
We process personal data under the following bases, consistent with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand:
Contract Performance
Processing necessary to fulfil a service you have enrolled in or enquired about.
Legitimate Interests
Processing necessary for the operation and security of our website and services, where those interests are not overridden by your rights.
Consent
Where we have specifically requested and received your consent, for example for optional communications.
Legal Obligation
Where processing is required to comply with applicable Thai laws or regulatory requirements.
5. Data Retention
We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Contact enquiry records are generally retained for up to two years from last contact. Enrolment and service records are retained for the period required by Thai accounting and administrative regulations. You may request deletion of your data at any time, subject to any overriding legal obligations.
6. Your Rights
Under the PDPA and applicable Thai data protection standards, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data, where no overriding legal obligation applies.
- Object to or restrict certain types of processing.
- Withdraw consent at any time where consent is the basis for processing.
- Lodge a complaint with the Personal Data Protection Committee of Thailand if you believe your rights have not been respected.
To exercise any of these rights, please contact us at [email protected] or by phone on +66 2 736 5184.
7. Security
We apply reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, or loss. No method of transmission or storage over the internet is entirely without risk, and we cannot guarantee absolute security. If you have reason to believe that your personal information has been compromised, please contact us promptly.
8. Third-Party Services
Our website may contain links to external websites. This policy does not apply to those sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external sites you visit. We may use trusted third-party service providers to assist with payment processing, website hosting, or email delivery. These providers are engaged under appropriate data processing agreements and are not permitted to use your data for their own purposes.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. The revision date at the top of this page will be updated accordingly. We encourage you to review this policy periodically. Continued use of our website or services following any change constitutes acceptance of the updated policy.
10. Contact
For questions, requests, or concerns regarding this policy or the handling of your personal information, please contact us:
Office hours: Monday–Friday 09:00–17:00, Saturday 10:00–13:00. Closed Sundays and public holidays.